rentalbarn.com

2212 Sullivan Trail Easton Pa 18040 610-258-2963

POLICY

Picture ID is Required

 

Cash or Credit Card Deposit Required on all rentals No Checks

 

Credit Cards and Debit Cards will be Pre-authorized this may affect your available balance

 

10% Damage Waiver Charged On All Rentals unless the customer shows us they have the financial responsibility to pay for damage. Contractors are required to prove insurance before declining Damage Waiver

 

Delivery Available For Additional Charge

 

We Charge For All Time Out including Sundays and Holidays

 

All tools rented for Saturday are due in Saturday by 5 pm. (party equipment excluded)

 

1/2 day Rate Available On Some Items

For a 1/2 day rent the tool needs to be returned in less then 4 hours

 

Cleaning Charges if equipment is returned dirty

 

Rates Subject To Change Without notice

Polices and other things you should know

 

 

           

Top 10 reasons your project will fail

 

10. Because your instructions came from the kid at the Home Center.

 

9. You had a good plan but you decided to cut cost and take shortcuts.

 

8. You don’t have the patience or time to complete the job.

 

7. You didn’t rent the right equipment.

 

6 You don’t know how to operate the equipment you rented.

 

5. You saved money by purchasing inferior materials. 

 

4. You don’t have the physical ability to handle the task.

 

3 You started the project with a 6 pack of beer.

 

2 You have no plan, no permits, no idea how to do the project.

 

1. You believe that Bob Vila dug all those holes during the commercial.

Why aren’t we open Sunday  This is a small business with small number of employees. During the busy season I work 7 days some of our people work 6. To open Sundays we would need to add additional staff. Unfortunately as hard as it is to hire qualified people trying to find reliable people to work Sundays has been impossible. Rather then open Sundays without the staff needed to serve our customers we will remain closed.

 

Credits and Refunds is something that is always an issue. We understand that there are  breakdowns. We test equipment when it goes out to prevent problems, but breakdowns happen. When problems do arise we try to help our customers get back to work as soon as possible. Some demands for refunds have nothing to do with our equipment yet we are still asked. When a customer angrily demanded credit because he needed to stop his project to watch a football game I knew I needed to address this issue. After 35 years I thought I heard it all.

 

A Customer once asked for a refund because it didn’t rain on a tent he rented We are asked for refunds because of work schedules, soccer games, excessive heat, cold, illnesses, dead relatives or because supplies weren’t delivered or help didn’t show up. We are asked for refunds because the job was harder then the customer imagined or they forgot the operating instructions we gave them. A big concern is customers renting equipment they are not capable of operating. We try our best to explain the operation of equipment to the renter, however many times the renter is not the operator, or the renter is distracted by the carload of kids. (more about kids later) Some of our equipment was designed for experienced users not weekend contractors. If You Don’t Understand Ask.

 

Once you sign the contract and leave with a tool you will be charged. That is how we pay our people. Make sure you are ready to do the job that your materials, permits, and help are all ready. Make sure you understand the safe operation of the equipment and have set aside enough time to do the job.

 

Children and safety. I don’t pretend to be an expert on child safety but what I witness scares the hell out of me. I want to address 3 points on child safety

 

Our Store. There are many dangers around our store there is equipment being tested, loaded, customers vehicles being driven loaded and unloaded, there are unusual types of equipment that attract children. Keep your small children at home or in the car unless you have another adult to watch them. If you are returning equipment and have small children in the car just blow your horn we will come out and unload you.

 

Your Project The last thing you need while you may be using equipment you may not be comfortable with is children distracting you from your project. Keep them in the house or plan the project when they are away. Children old enough to help should be instructed on proper safety when they are mature enough to follow directions.

 

A child and a lawnmower is a recipe for disaster. The first time you give that child a ride on the lawnmower you turned a very dangerous tool into a toy in your child’s eyes. In the lifetime in the industry I have read all the accident reports but every year hundreds of children are killed or maimed because they had no fear of a lawnmower. When they see you mowing they only understand is a ride-on toy. Most children hurt by lawnmowers are backed over because the parent didn’t know the child was there. Never allow children to ride on riding mowers. Objects thrown by blades can injure or kill bystanders clear your yard of all people when mowing the grass.

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